We found that a lot of customers did not read the order confirmation email properly. And filed dispute before past the time frame.
Please pay attention to this part in your “Order Confirmation” email:
Note For VPS Or Dedicated Server Orders:
Please be noted that our time frame for setting up VPS accounts can be go up to 48 hours(2 Days) and Dedicated Server can go up to 96 hours++(4 Days++) in case of shortage of stock.
CS Squad™ BASIC POLICY & SERVICE GUIDELINES (AUP/TOS)
CS Squad Hosting™ provides services to clients all around the world. CS Squad™ has the responsibility to protect each client and provide them with the best services available. The following guidelines were designed in an attempt to ensure that we can do such.
CS Squad™ will be the sole arbiter as to what constitutes a violation of these provisions.
Services provided by CS Squad™ may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any United States Federal, State, or City law is prohibited.
The subscriber agrees to indemnify and hold harmless CS Squad™ from any claims resulting from the use of the service which damages the subscriber or any other party.
Examples of unacceptable content include, but are not limited to:
- Copyrighted media, without authority to distribute or display
- Unlicensed applications
- Warez, hacking, Cracking programs or key generators
- Child pornography or kidnapping material
- Any form of pornography
- Fraudulent activity, phishing, pyramid schemes, chain letters, forgery, or impersonation
- Terrorist propaganda, racist material, or bomb/weapon instructions
- Virus/Virii, Spyware, Malware, or other infectious material
- Material protected by trade secret or other statute
Additionally, CS Squad™ prohibits:
- IRC and associated programs (including psybnc, “bots”, etc…)
- Scripts commonly used for abuse, attacks, or flooding
- Threatening, harrassing, or obscene content
- Any proxies which do not require authentication (including open mail proxies, unprotected anonymous web surfing proxies, etc…)
- Any kinds of torrent traffics (legal or illegal)
Legal adult content is permitted on all CS Squad™ product lines. The viewing/downloading or possession of such information/data by CS Squad™ clientele is not governed by CS Squad™ policy, and is at your own discretion/free-will, and may be governed by your state/federal government.
Links to unacceptable content, as defined above, are also prohibited.
Any attempts to undermine or cause harm to the CS Squad™ equipment, network, operations, or clientele is STRICTLY prohibited. CS Squad™ will pursue legal action to the fullest extent for all abuse/violation of such.
Any activity deemed damaging or abusive, whether unlawful or considered to be detrimental to the operations of CS Squad™, is prohibited.
This includes, but is not limited to:
- Denial of Service Attacks (DOS/DDOS)
- Unnecessary Port Scans
- Mail Bombing
- Unsolicited Advertising via IM, Forums, Newsgroups, Email, etc..
Bulk Email: We understand that bulk email is an important mechanism for keeping people informed. However, spamming (unsolicited advertising), from the CS Squad™ network, or spamvertising (unsolicited advertising of) sites hosted on the CS Squad™ network is STRICTLY prohibited.
Legitimate bulk email meets the following criteria:
1) The recipient has confirmed his willingness to be added to the distribution list of the mailing, by responding to a verification email, or, otherwise, verifiably confirming permission. (Evidence of such must be retained and available by request.)
2) Messages include: Valid headers, removal instructions, and information on the method by which the subscribed address was obtained.
All bulk email senders must post privacy policies, in association with the sending domains. Co-registration is not prohibited, but explanations of the sharing of information must be both publicly available and included in the confirmation mechanism for list subscription.
If CS Squad™ approaches a client for evidence of confirmation, this request must be honoured within 48 hours.
Failure to meet the acceptable criteria for bulk mail may lead to immediate termination.
Additionally, if such actions have caused mail servers or IP address ranges on the CS Squad™ network to be blacklisted, CS Squad™ reserves the right to assess a $200 charge to the customer account. This fee is set to cover administrative costs associated with removal from such lists.
Please make an effort to limit outgoing mail on your account to no more than 1000 pieces per hour. Large mailings are preferred to be sent from the hours of 12AM – 8AM EST.
CS Squad™ may, at any time, audit systems for any data/activity showing potential policy violations.
Warnings: The CS Squad™ Abuse Dept makes an attempt to contact the client, via email, when the first sign of a possible violation is noted. These alerts are a courtesy. Responses to such alerts are required. If an alert is received from any CS Squad™ staff member, the client is responsible for acknowledging his/her understanding and citing any action planned or taken, within 24 hours of the notice. Failure to do so may lead to suspension. Repeated failure to do so may result in termination.
Note: It is extremely important to ensure that the email address on record with the CS Squad™ Customer Service Dept is valid. This is the address used for abuse notifications and warnings.
If any terms or conditions are failed to be followed, the client risks service suspension or termination. CS Squad™ reserves the right to remove any account, without prior notice. If CS Squad™ deactivates an account for violating policy, the client will forfeit any rights to a refund. No refunds for advance payments will be granted for deactivated accounts.
If a service is suspended, the client will be required to pay a reactivation fee of $100.00, and when applicable, to cover any administrative costs associated with the offense/violation, as determined by CS Squad™
In any case involving unauthorized parties utilizing a CS Squad™ service for abuse/violations, the client will be responsible for stopping all affected applications, until the source of the problem is found and corrected. CS Squad™ may opt to disable all services until the client can perform such an investigation. If the technical support of CS Squad™ is required for the investigation, the client agrees to compensate CS Squad™ at a rate of $130/hour for such services performed, if such services are not included in the client’s current service package.
In general, the client is responsible for maintaining a secure system. This includes, but is not limited to:
- Requesting kernel updates
- Applying application patches
Additionally, CS Squad™ will not be responsible for securing, configure third-party applications. This includes, but is not limited to third-party softwares which is purchase from us. The client is expected to managing the system them self.
The client is expected to monitor his/her system(s) and/or service(s). Resource usage should be maintained within the level outlined in the service contract. Abuse caused by end-users or unauthorized parties may increase resource usage and it should be noted that overage fees may apply.
Certain clientele, such as those with Maximum Admin™ fully managed support services, may be entitled to a higher level of support than those clientele with only basic management included with their service(s). The above unauthorized usage responsibilities may differ for such clientele. Further details of technical support provided can be found in the CS Squad™ Managed Services Definition and Backup Policy.
CS Squad™ will be the sole arbiter as to what constitutes a violation of resource usage limitations.
Bandwidth: Overage fees will apply to any service utilizing more than it’s assigned bandwidth allocation, except for those services advertised/sold as “UNMETERED”. Overages will be calculated based on overall amount of GigaBytes (GB) transferred in a monthly period, unless a service is sold based on Megabits per Second (MBPS). Services sold by MBPS, will be calculated via the industry standard 95% method, unless specified in contract otherwise. MRTG or other bandwidth reporting is available upon request for all services. Client is responsible for all usage, and any corresponding overages fees, that result from a service that may be hacked and/or flooding. CS Squad™ may require a deposit should a client utilize/require large amounts of bandwidth beyond their standard bandwidth allocation.
Port Usage: Basic Dedicated & Co-Located servers are installed on 100MBPS unthrottled ports, unless service is sold as a specified port size (ie…10MBPS UNMETERED) or specified/requested as a capped port. CS Squad™ reserves the right to monitor network usage, and if a service significantly exceeds average usage, to throttle the available speed to conserve network resources and to prevent any large billing anomalies. This will generally not include short spikes in usage, but will include, but not be limited to, sustained transfers of significantly larger than average amounts of bandwidth. If at any time any client’s data transfer rate affects other CS Squad™ clientele, CS Squad™ reserves the right to throttle and/or disconnect the service causing such a problem.
Filtering: CS Squad™ reserves the right to block/filter or throttle ports and/or ip address ranges, at its discretion. This may include, for example, blocking Port 6667 (IRC), denying access from a known-spamming IP address range, or limiting the speed of point-to-point file-sharing programs (Kazaa, Limewire, Donkey, etc…). This may also include giving priority to certain traffic types, such as Voice-over-IP (VOIP) phone call transmissions.
Unmetered: Services advertised/sold as “UNMETERED” will not be subject to bandwidth overage fees. Bandwidth is supplied from a shared pool, and is not supplied as guaranteed/dedicated bandwidth. Burstable usage of the UNMETERED service/port is permitted, however, a service that has heavy sustained usage may have their port capped or be asked to upgrade to a dedicated service plan. UNMETERED service is supplied on a “best-effort” basis—which may result in some slowdowns during peak traffic times.
Virtual Hosting: CS Squad™ is pleased to offer our Virtual Hosting clientele unlimited traffic/hits and server usage. Unlimited Traffic/Hits refers to the number of visitors to your website, NOT the amount of bandwidth/data transfer. Your account is still limited to the alotted bandwidth/data transfer included with your selected package. To maintain the integrity of our service, the following usage may be limited/disallowed on Virtual Hosting service:
- Banner, graphic, or CGI scripts running from the service, and being utilized on other domains/websites
- Large graphic or download archives/galleries
- Large chat room gatherings
- Heavy system resource utilization
If you do not qualify for unlimited traffic/hits, your account may be required to be upgraded, or, CS Squad™ may relocate your site to a different server and/or IP address, to reduce the load on the server on which you are currently residing.
Virtual Private Servers (VPS): To maintain the integrity of our service, VPS service that utilizes heavy amounts of system resources may be required to be upgraded, or, CS Squad™ may relocate your site to a different server and/or IP address, to reduce the load on the server on which you are currently residing.
Internet Access: CS Squad™ does not allow multiple dial-in connections on a single dial-up access account. Multiple computers/networks are permitted to utilize a single CS Squad™ Internet Access service. Internet Access clientele are responsible for maintaining/securing their computer systems, and should such become infected with a virus and/or spyware which causes/threatens harm to the CS Squad™ network, CS Squad™ may at its discretion suspend service until which time the source of the problem is found and corrected.
Backup Service: To maintain the integrity of our service, CS Squad™ may relocate your backup service to a different server and/or IP address, to reduce the load on the server on which you are currently residing. Download/FTP sites, web-serving (httpd), and/or usage that results in heavy upstream/outgoing bandwidth consumption beyond that of normal backup operations is not permitted on the backup service. This service is meant for the backup/restore/sharing/storing of data/files, and not for usage normally performed by web/database servers.
CS Squad™ may disconnect any idle connection to the network.
Average timeouts are:
FTP – 300 seconds
Dial-Up – 10-15 minutes
Telnet/SSH – 2 hours
CS Squad™ may at it’s discretion suspend or terminate service of any client that is abusive/harassing to CS Squad™ and/or CS Squad™ employees. Examples of such activity include, but are not limited to;
- Verbal abuse – cursing, yelling, threatening, etc…
- Ongoing disregard for warnings or notices
- Consistent mistakes/errors/changes causing unnecessary workload
- Spamming CS Squad™ email addresses, ticket systems, or servers
- Continuous involvement in flood/DDOS activity, hacked services, or other ongoing non-permitted usage
- Consistent late payments or responses
- Issuing a chargeback or bouncing a payment
- Continuous activation of problematic end-users
- Activity which affects the service(s) of other CS Squad™ clientele
Payments and Fees:
IMPORTANT NOTICE: *All Payments To CS Squad™ Are Non-Refundable*
Service Rates: Clientele acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to clientele. Clientele is aware that CS Squad™ may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon CS Squad™ achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.
Payment: Establishment of this service is dependent upon receipt by CS Squad™ of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that year’s service. The above applies to all accounts and services provided by CS Squad™.
Payments and Fees: Credit cards that are declined for any reason are subject to a $1.00 declination fee. Service will be interrupted on accounts that reach 1 day past due. Service interrupted for nonpayment is subject to a $10 or 10% charges of the subscribed service reconnect charge. Accounts not paid by due date are subject to a 10% late fee after 3 days overdue. Accounts that are not collectable by CS Squad™ may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay CS Squad™ a “Processing and Collection” Fee of not less than $30 nor more than $500. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this AUP/TOS.
Refund and Disputes: All payments to CS Squad™ are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in CS Squad™’s sole discretion is a valid charge under the provisions of the TOS and/or AUP, you agree to pay CS Squad™ an “Administrative Fee” of not less than $30 and not more than $150.
Failure to Pay: CS Squad™ may temporarily deny service or terminate this Agreement upon the failure of clientele to pay charges when due. Such termination or denial will not relieve clientele of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
Account Cancellation: Request for termination of user accounts can be made by contacting CS Squad™. Termination requests received will take effect immediately. If termination request is for complete the paid billing period, which is not refundable, is charged for that month/year, clientele will not be charged from the following month/year on. Subscription fees for additional services such as added space and bandwidth transfer will be charged for the entire month regardless of whether the request for their termination is received prior to the effecting of the said services.
Clientele acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of CS Squad™ and that damages resulting from any interruption of service are difficult to ascertain. Therefore, clientele agrees that CS Squad™ shall not be liable for any damages arising from such causes beyond the direct and exclusive control of CS Squad™. Clientele further acknowledges that CS Squad™’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by clientele for services during the period damages occurred. In no event shall CS Squad™ be liable for any special or consequential damages, loss or injury.
New Domains: Payment made for domain registration will not be refundable in all cases, including those that involve mistakes committed by any persons, CS Squad™ staff or not, at any stage of the domain registration process. A confirmation e-mail will be sent to registrants within 24 hours of the submission of the domain name purchase order.
Transfer of Domains: New web hosting accounts which involve the transfer of a domain from another provider to CS Squad™ will require a minimum of seven (7) days to be set up and entered into our DNS servers. In some cases, such transfers may take up to sixty (60) days. Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take.
Support Boundaries: CS Squad™ provides technical support to our clientele (except for few holidays and short company meetings). We limit our technical support to our area of expertise. The following is our guidelines when providing support: CS Squad™ provides support related to your services or virtual site physical functioning. CS Squad™ does not offer tech support for application specific issues such as CGI programming, html or any other such issue. CS Squad™ does not provide technical support for YOUR customers.
CS Squad™ is not responsible for any damages your business may suffer. CS Squad™ does not make implied or written warranties for any of our services. CS Squad™ denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions including equipment failure.